Personal Care

There are many reasons why personal care assistance is important for your wellbeing. Personal care includes bathing, dressing, putting on medical stockings, makeup and hair, medical aids or treatment.

Everyone is different and our highly trained staff provide quality care that meets your individual personal needs.

Our staff can organise personal care services for you if:

You have been assessed under My Aged Care and have been allocated a Home Care package
Have a NDIS plan
Wish to purchase privately
Are eligible for DVA services

All our services can be offered short or long term. You may also require help around the home – domestic assistance or lawn and garden maintenance to assist with remaining independent at home.

Our Clarence Care + Support nurses are available to consult on a clinical need or to come to your home to provide direct nursing services in the comfort of your own home.

How do I get started?

If you have a Home Care Package or NDIS plan call our Customer Service Team directly

If over 65 years or ATSI and over 50 years, contact My Aged Care on 1800 200 422 and register, then they will organise for an assessment by the Aged Care Assessment Team (ACAT) or the Regional Assessment Service (RAS). You can then request which organisation you would like to work with you.

If under 65 years and looking for NDIS planning contact NDIS on 1800 800 110.

Veterans need to contact the DVA number 1300 550 450 to arrange for an assessment first. If already eligible you can request for our service to work with you.

If wanting to organise or discuss your needs directly please contact our Customer Service team who can provide the information and quotes for your particular needs.

How much does it cost?

Costs depend on the type of service you are eligible for.
For example,

If a Veteran you will pay the DVA co-payment set rate.
If on a Home Care Package the weekly fee is organised as part of your agreement.
If on a NDIS plan the full fee is costed to your plan.
If eligible under My Aged Care a subsidised fee is charged.
If a private customer please see our Fees and Charges.

How can I get more information?

Our Hospital 2 Home service may also be of benefit.

For further information about aged care including how to access services, government policy and all the changes, information on retirement villages and homes, put together by independent aged care services visit Agedcare101 website which includes an article about our service.

For government information and access to assessment visit My Aged Care or phone 1800 200 422

For further information on the NDIS (link to our page here) or the NDIA website has all the information on eligibility and access request application.

Download documents

More about our Home Services

Clarence Meals

We provide nutritionally balanced meals delivered to your door or you can purchase from our outlets at Yamba, Maclean or Grafton.

Domestic help around the home

There are times when you may need help in the home. This could be short term - say after a hospital stay or longer term due to an injury or an ongoing illness.